Privacy Policy

Last updated: Aug 1, 2025

Userve is committed to protecting the privacy of its customers.

Privacy

  1. Userve fully complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws. We do this so that our customers will have confidence that they are dealing with a supplier committed to excellence and security for our customers.
  2. The following policy discusses how personal information received by Userve will be dealt with.
  3. Userve is committed to respecting the privacy of its customers

Information Protection

  1. Userve must not do anything, or engage in any practice, that contravenes any information protection principles contained in the Personal Information Protection and Electronic Documents Act (PIPEDA). In particular, Userve declares that it will:
    1. Not collect personal information unless:
      1. the information is collected for a lawful purpose that is directly related to a function or activity of Userve; and
      2. the collection of the information is reasonably necessary for that purpose.
    2. Not collect personal information by any unlawful means;
    3. Collect the information directly from the individual;
    4. Make the individual to whom the information relates aware of:
      1. the fact that the information is being collected; and
      2. the purposes for which the information is being collected; and
      3. the intended recipients of the information; and
      4. whether the supply of the information by the individual is required by law or is voluntary, and any consequences for the individual if the information (or any part of it) is not provided; and
      5. the existence of any right of access to, and correction of, the information; and
      6. the name and address of the entity that is collecting the information and the entity that is to hold the information.
    5. Ensure that any information collected is relevant to that purpose, is not excessive, and is accurate, up to date and complete, and that the collection of the information does not intrude on the personal affairs of the individual;
    6. Ensure that the information is kept for no longer than is necessary, that the information is disposed of securely, that the information is protected against loss, unauthorized access, use, modification or disclosure, etc.;
    7. Ensure that everything possible is done to prevent unauthorized use or disclosure of the information;
    8. Help an individual to ascertain whether Userve holds personal information relating to them, and, if so, the nature of that information, its purpose, and their entitlement to gain access to the information;
    9. Provide the individual with access to the information;
    10. Make appropriate amendments (whether by way of corrections, deletions or additions) to ensure that the personal information is accurate, and relevant, up to date, complete and not misleading;
    11. Attach to the information, in such a manner as is capable of being read with the information, any statement provided by that individual of any amendment sought;
    12. Notify recipients of that information of the amendments made;
    13. Not use the information without ensuring that the information is relevant, accurate, up to date, complete, and not misleading;
    14. Not use the information for a purpose other than that for which it was collected unless:
      1. the individual to whom the information relates has consented to the use of the information for that other purpose; or
      2. the other purpose for which the information is used is directly related to the purpose for which the information was collected; or
      3. the use of the information for that other purpose is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual to whom the information relates or of another person.
    15. Not disclose unless the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or another person;
    16. Ensure that, if personal information is disclosed to a person or body that is a public sector agency, that agency does not use or disclose the information for a purpose other than the purpose for which the information was given to it;
    17. Not disclose personal information relating to:
      1. an individual’s ethnic or racial origin; or
      2. political opinions; or
      3. religious or philosophical beliefs; or
      4. trade union membership; or
      5. health or sexual activities

Security

At Userve, we take all reasonable steps to protect the security of cookies and personal information that we receive.

Security of Information

  1. Userve takes reasonable steps to preserve the security of cookie and personal information in accordance with the Userve Terms of Service and this Privacy Policy.
  2. Userve regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst Userve strives to protect such information, Userve cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk.
  3. Once Userve receives your transmission, Userve takes reasonable steps to preserve the security of the information in our own systems. In order to prevent unauthorized access or disclosure, suitable physical, electronic and managerial procedures have been put in place to safeguard and secure the information collected online.
  4. Userve never shares or discloses your personal information (including your test results) to any outside parties nor do we publish personal information in publications or online unless otherwise required by the relevant regulatory authority. Userve never sells, rents, lends, or gives away our client list.

Use of Cookies

  1. A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  2. Userve uses traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. This information is only used for statistical analysis purposes.
  3. Overall, cookies help us provide you with better products, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Accordingly, if you wish to make full use of the Userve Platform, it is required that you accept cookies.